QUOTE
Here's an idea: Open the Live Chat link in a new browser window so you can continue to use the Orchard while you chat!
apparently, if you do this, you don't show up on the orchard welcome screen as "being in chat." the other night we noticed that the people that had both chat and the orchard opened did not show as being in chat, the people that only had the chat window open did.
any "fix" for this?